Community feedback survey template

This template helps you understand why people participate, what they find in the community, and which changes could make the exchange more useful and welcoming.

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When to use this template

Send it after a period of participation, not immediately after someone joins. For an active community, a short quarterly round helps track change without tiring members.

Ready-to-use questions

1. What brought you to this community?
2. How often do you join conversations or activities?
   • I have not participated yet
   • Rarely
   • Sometimes
   • Every week
   • Almost every day
3. What do you find most useful here?
4. How easy is it to find a useful conversation or answer?
5. What would make you participate more?
6. What would make this space better for you?

How to adapt the questions

Replace “community” with the group's name and describe the spaces that actually exist: events, a forum, a group, or a newsletter. Do not promise interaction the community does not offer.

If the group includes very different member profiles, ask about the goal of participating. This helps you understand whether one approach works for everyone.

How to read the responses

Compare participation frequency with perceived value. People who join often but find little value may need better organization; people who see value but rarely join may need reminders or better timing.

Read comments for concrete situations. “I want more content” becomes actionable only when it includes the topic, format, and moment when the member looked for it.

Common mistakes

• Asking only the most active members.
• Confusing message volume with community value.
• Creating options that suggest the answer you want.
• Sending a long survey to people who participate voluntarily.
• Not sharing what changed after the survey round.

Next step

Choose one organizational change and one programming change. Share what you heard, then measure again after a full cycle.

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