Free tool

Free online CSAT calculator

Enter scores and see the percentage of satisfied responses. The math is transparent and the result appears instantly.

Responses by score

Scores 4 and 5 count as satisfied.

0 responses

Your result will appear here

See the satisfaction in this sample

Enter the count for each score and compare surveys with the same context.

Transparent math

How to calculate CSAT

Add satisfied responses — scores 4 and 5 — divide by total responses, and multiply by 100. This result describes the sample; keep the context consistent across periods.

Frequently asked questions

How is CSAT calculated?

This calculator treats CSAT as the percentage of scores 4 and 5 out of all scores on a 1-to-5 scale. The average appears too, but it does not replace reading comments.

What is a good CSAT?

There is no universal range for every business. Compare equivalent surveys, consider the context, and read the reasons before choosing an action.

When should I measure CSAT?

After a recent, bounded experience such as support, purchase, delivery, or an event. The question should make the evaluated moment clear.

Want to understand the score reason?

Create a CSAT survey, ask why people answered that way, and track patterns in one place.

Create my CSAT survey

No card. No commitment. Takes less than 2 minutes.

Next step

After the tool, keep going here

The calculation shows the signal. These paths turn it into a survey and a decision.

What is CSAT and how do you calculate it?

Understand when satisfaction helps read a recent experience.

Read about CSAT →