Customer service
Updated on
Support Survey Questions
A support survey is more useful when it refers to one case instead of the entire customer relationship.
View the support survey template
Essential questions
- Did support solve what you needed?
- Was the explanation easy to understand?
- How satisfied were you with the conversation?
- How much effort did it take to resolve the issue?
- What would have made the interaction better?
How to adapt
Send when the conversation is closed and the solution can be checked. If another team still needs to act, wait until there is an outcome to evaluate.
The survey scale guide helps you choose between satisfaction and effort without putting different metrics into one score.
Next step
Start with resolution, one measure, and one reason. Separate process, product, and support issues before choosing an action.
Next step
Keep going from here
Explore these paths and choose the one that fits your next decision.
Know what you want to investigate?
Build a short survey, share the link, and turn responses into a next step.
Create my first survey