Customer Service Survey Questions

Customer service survey questions work best when they refer to one case or conversation. Ask about the outcome, the interaction, and the effort separately.

View the customer service template

Questions about resolution

• Was your request resolved in this interaction?
• Were you able to accomplish what you needed?
• Is anything still unresolved?
• What should happen next?

Questions about the experience

• How satisfied were you with this interaction?
• How clear was the explanation?
• How easy was it to get help?
• What helped most?
• What could have been better?

How to adapt

Send after the case is closed or the solution can be checked. Use one score, one outcome question, and one optional reason field instead of asking for every possible dimension.

The support survey questions are useful when the main decision is about the support process.

Next step

Choose the decision you need to make — resolution, clarity, effort, or satisfaction — and build the smallest survey that can inform it.

Generate more customer service questions